Return, Replacement, Refund & Cancellation Policy
At Lilacs and Pinks, all products are carefully checked and packed before dispatch. Please read the policy below to understand how we handle returns, replacements, refunds, and cancellations.
Returns & Exchanges
We do not accept returns or exchanges due to change of mind, personal preference, or dissatisfaction.
Product details, images, and descriptions are clearly mentioned on the website to help you make an informed purchase.
Replacement Policy
We offer replacement only in the following cases:
The product is damaged on arrival
You receive an incorrect product
A replacement will be approved or rejected based on our internal review, which includes:
The request being raised within 24 hours of delivery
Submission of a clear, uncut unboxing video
The video starting before opening the package and clearly showing the product issue
Verification of damage, defect, or incorrect item
If, after review, the issue cannot be verified or does not meet our replacement criteria, the replacement request will be rejected.
Refund Policy
No refunds are provided once an order is placed and shipped.
In limited cases such as undelivered orders due to address issues, refunds may be processed after deducting shipping and handling charges.
Cancellation Policy
We follow a strict no-cancellation policy.
Once an order is placed, it cannot be cancelled or modified.
Damages & Issues
Please inspect your order immediately upon delivery.
If you receive:
A damaged item
A defective product
An incorrect product
Contact us within 24 hours with:
Order ID
Unboxing video
Clear product images