At Lilacs and Pinks, we aim to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.

Shipping Locations

Shipping Charges

• Shipping charges vary based on your delivery location and order weight.
• The applicable shipping fee will be displayed at checkout before payment.

Order Processing

• Orders are processed only after full payment is received.
• Once your order is confirmed, it cannot be modified or cancelled.

Delivery Timelines

• Estimated delivery time is 6–10 working days after dispatch.
• Tracking details are usually shared within 2–4 working days after placing the order.

Delivery timelines may vary depending on:

• Courier partner delays
• Festivals or public holidays
• Weather conditions or unforeseen circumstances

Lilacs and Pinks is not responsible for delays caused by courier partners, but we will assist you in tracking your order.

Incorrect or Incomplete Address Details

• Please ensure that your contact number and delivery address are accurate.
• If incorrect details are provided and the courier company is unable to deliver the order, the package may be returned to our warehouse.

In such cases:

• We will attempt to contact you using the registered email or phone number.
• If delivery is reattempted, additional shipping charges will apply.
• If we are unable to contact you, a refund may be issued after deducting shipping charges.

Undelivered Orders